Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service for payment-related inquiries and processes refunds under its Checkout Buyer Terms and Refund Policy. This policy forms part of our Terms of Service.
If you are not satisfied with Pixelorid Resto for any reason, you may request a full refund within 7 days of the date of your payment. This applies to your first payment and to each subscription renewal payment, for both the Basic ($20 per month) and Pro ($210 per month) plans.
You do not need to give a reason for your request.
You can cancel your subscription at any time to stop future renewals. After cancelling, you keep access until the end of the period you have already paid for. To avoid being charged for the next period, cancel before your renewal date.
Requests made after the 7-day window are reviewed case by case, for example in cases of duplicate charges, billing errors, or a serious problem with the Service that we could not resolve. Contact us at support@pixelorid.biz.id and we will review your situation in good faith.
Approved refunds are returned to the original payment method. The time it takes for the money to appear depends on Paddle, your payment provider, and your bank, and usually takes several business days.
If you are a consumer, you may have rights under the consumer protection laws where you live, for example a statutory right of withdrawal in the European Economic Area or the United Kingdom. Nothing in this policy limits those mandatory rights.